Important Information
Our legal information. All in one place.
Banking Code of Practice
The Banking Code of Practice sets out appropriate standards for dealing with customers.
Co-Borrower Guide
This guide outlines important information to consider before applying for a home loan with someone else
Complaints Policy
Something wrong? Tell us, so we can make things right.
Comprehensive Credit Reporting
How credit reporting works and what it means for you
Consumer Data Right Policy
Describes the data available for you to share, how to share your data, what we do with the data we collect, and how to make a complaint.
Consumer Data Right Product Data APIs
Provides information for developers to access Unloan product data made available under the Consumer Data Right.
Deceased estates: Losing a loved one
If you've recently suffered the loss of a family member or friend, we can help you at this difficult time.
Equifax Terms of Service
Information about the third party service we use to verify your income.
External support services
When you need some extra support and care, there are government and community services that may be able to support you.
Financial Difficulty
We all may experience financial hardship at some time. Getting support is important – and we’re here to help.
How can I serve legal notices?
How you can serve legal notices on the Commonwealth Bank Group, including Unloan?
How we manage security
As a provider of financial services, we recognise how important it is to help protect user privacy and security.
Our Reference Rates
Our home loan reference rates for owner occupier and investor home loans
Privacy Policy
This policy describes how your personal information is handled by Unloan.
Rapid Refinance Important Information
Customers may be eligible to have their loan funded shortly after accepting their Unloan offer.
Target Market Determination - Unloan Variable Home Loan
This document describes the type of customers for whom Unloan is most appropriate, and how Unloan is made available to our customers.
Unloan App Terms
Terms and Conditions for use of the Unloan App
Unloan Direct Debit Request Service Agreement
The terms and conditions that apply when you set up Autopay.
Unloan Home Loan Customer Incentives Offer Terms and Conditions
Velocity Program Sign Up Offer
Unloan Home Loan Terms and Conditions
The usual Terms and Conditions for our home loans
Website Terms
The terms and conditions that apply to your access and use of our website.